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Global Service Area Manager - Server Management (f/m/d)

NTT Data Business Solutions Global Managed Services GmbH • Bautzen

Bild zur Stelle Global Service Area Manager - Server Management (f/m/d)

Allgemeine Angaben

Arbeitsbereich: IT/Medien
Beschäftigungsart: Vollzeit
Tätigkeitsmerkmale:
  • Beraten
  • Betreuen
  • Kontrollieren
  • Recherchieren
  • Dokumentieren
Arbeitsbeginn: per sofort

Stellenbeschreibung

 That is what makes us special:

  • Team-oriented corporate culture, collaboration as equals and steady knowledge transfer
  • Active participation in shaping your future
  • Individually tailored onboarding program including a mentoring program
  • Sustainable career support with our career model and individual development programs
  • International development opportunities and networks
  • Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities

Do you love challenges?

As Global Service Area Manager (f/m/d) you are accountable for operational excellence on the effectiveness, efficiency and overall quality of delivery in the service area Servermanagement. (globally). This includes leadership and management responsibilities from an operational level, ensuring services are delivered in line with global standards, compliances and available to SLA expectation. The Global Service Area Manager (f/m/d) reports directly to the Service Owner.

  • Close collaboration with the Service Owner is key to coordinate and supervise critical initiatives as well as projects within given service area, including project management and documentation, following up on planning and results, project prioritization and risk assessment.
  • Close collaboration with the Global Topic Lead to drive efficiency, innovation and excellence.
  • Required to prepare and track resource planning and utilization, measure and control internal critical metrics (service quality, customer satisfaction, efficiency).
  • Ability to prepare and support initiatives focusing on harmonization of business processes and continuous increase in efficiency.
  • To carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.
  • Global Service Manager Detail accountabilities:
  • Participation on Service Definition and Strategy 
  • Manage overall Service Delivery and quality assurance in the Service Area
  • Personnel Management in cooperation with Team Leads
  • Focus on service operation in the Service Area
  • Focusing on documentation / runbooks / working instructions for the Service Area
  • SLAs compliance and Service reporting in the Service Area
  • Capacity planning and resource scheduling including forecasting
  • Coordination on the team effort to reach maximum and optimum productivity

Additional Global Staffing Manager accountabilities:

  • Operational resource planning and scheduling on daily basis 
  • Coordination of individual efforts to reach maximum productivity of staff 
  • Coordination: For some group of tasks (microprojects) agree details with internal / external stakeholders. Staffs people to those requests ensuring that deadlines are met 
  • Escalates resource conflicts e.g. to Service Owner / Project Managers
  • Maintains central capacity and availability related information about resources

Convince us with your potential

  • University degree - preferably in the field of IT - or a comparable qualification or work experience
  • 8+ years work experience in general
  • 3+ years leadership and management experience
  • Proven track record in infrastructure technologies, server hardware and virtualization
  • Experience in an international environment and / or within matrix structures
  • High level of business acumen
  • Profound background on Operations Management
  • Effective communication skills as well as negotiation and de-escalation skills
  • Enforcing standards
  • Focuses on execution and adapts / modifies quickly as well as taking personal responsibility
  • Problem resolving mindset and persuasiveness
  • Consistently driving results, even under tough circumstances
  • Medium willingness to travel
  • Business fluent in written and spoken English
Arbeitsort(e):
  • Philipp-Reis-Straße 2 - 02625 Bautzen

Gesucht wird deutschlandweit

Geeignete Berufe / Abschlüsse

  • Informatiker/Informatikerin (Hochschule)
Fremdsprachen: Englisch
notwendiger Schulabschluss: Abitur

Besondere Leistungen für Mitarbeiter

  • Zuschüsse für Sportverein, Fitnessstudio o.ä.
  • ÖPNV-Zuschuss / Tankgutschein
  • vermögenswirksame Leistungen
  • Prämien bei langer Betriebszugehörigkeit
  • betriebliche Altersvorsorge
  • regelmäßige Weiterbildung
  • Gratisgetränke
  • Kita-Zuschuss
Sonstiges: Zusatzleistungen

Betriebliche Vorsorgeleistungen (Mitarbeitendenversorgungswerk) – u.a. Betriebliche Altersvorsorge inkl. 25% Arbeitgeberzuschuss, Kita-Zuschuss, Kantine, Job Ticket für Dresden, Job Rad, Ticket Plus Card (bei variablem Gehaltsbestandteil), Betriebliches Gesundheitsmanagement (z.B. kostenfreie Mobile Massage, frisches Obst & Getränke zu freien Verfügung, Inhouse-Fitnessstudio bzw. Kooperation mit Sportcenter, Sportgruppen, Bildschirmarbeitsplatzbrille, Erholungsbeihilfe bei variablem Gehaltsbestandteil, …), Mitarbeiteraktionsportal & Corporate Benefits, Teamevents und Mitarbeiterfeste, …
Logo: NTT Data Business Solutions Global Managed Services GmbH

Firmenangaben:

NTT Data Business Solutions Global Managed Services GmbH
Philipp-Reis-Straße 2
02625 Bautzen

nttdata-solutions.com/de/karriere/

Ansprechpartner:

Frau Stefanie Gaube
+49 3591 5253-1596

gms-careers-solutions-de@nttdata.com

Bitte beziehen Sie sich bei Ihrer Bewerbung auf die Referenznummer jobs-oberlausitz.de/17325.

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